Freight Carriers require sufficient area to accommodate a 53’ trailer. Due to trucking restrictions, no residential deliveries are permitted.
Contract Carrier Deliveries: It is standard procedure for the freight company to notify you 24 HOURS before any delivery is made. It is very important to make sure that we have two telephone numbers of the contact person before your order is shipped from our factory. (Please Note: Generally, once the order has shipped Mill Brook Industries, Inc. does not have contact with the driver.)
LTL Shipments (Less Than Full Truck Loads): It is standard procedure for the freight company to provide us with a Tracking/Pro # when applicable, once the order has shipped. Mill Brook Industries will forward this information to you so you will have a reasonable expectation of delivery times. (Please Note: Not all carriers offer Tracking/Pro #’s)
Orders with tracking information usually require 24 Hours before they can be tracked.
Stackable Chairs & Folding Chairs:
Contract Carrier Deliveries: Orders are wrapped and stacked 8 to 12 chairs high and weigh approximately 160 to 240 pounds or more.
LTL Deliveries: If boxed, the chairs will ship 4 to 5 per box and weigh about 97 pounds.
Folding Tables: Will be packed one per carton and palletized (when applicable).
*MBI always recommends our customer purchase storage and transport dollies for easy delivery and transport.
We will ship your order using the fastest, safest and most reliable method possible. Orders are generally shipped one of two ways: LTL or contract carrier (on a 53’ trailer). There must be sufficient area to accommodate a 53’ trailer. Due to trucking restrictions, no residential deliveries.
It is a Special Service offered by some LTL Carriers, in which case the driver will deliver just inside the front or back door. The driver does not deliver to any other area within the building. There is an additional charge for this service and must be requested when placing your initial order. Also, it is also not offered by all carriers.
The products leave the factory in good condition and the freight carrier signs off on that fact. The freight carrier is responsible for delivering the product in good condition. The freight carrier must replace any and all products that are damaged, BUT WILL ONLY DO SO WHEN DAMAGES HAVE BEEN NOTATED ON THE BILL OF LADING BY THE RECEIVER.
BE SURE TO INSPECT ALL BOXES or PACKAGING and THEIR CONTENTS for possible damage BEFORE YOU SIGN THE BILL OF LADING! Note all FREIGHT damage on the bill of lading and then call the freight company. Filing a freight claim in a timely manner will make the process of replacing your damaged product(s) easier and faster. The freight company will provide you with the correct forms, and we will be here to help out should you need it.
SMALL PARCEL: We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
DISCLAIMER: If any damages occur during shipment, please notify MBI as soon as possible. In order to receive replacements, please submit an itemized damage list and pictures to MBI within (5) days of receiving shipment.
If a customer delays requested ship date, outstanding balance of invoice becomes due. Unless prior arrangements have been made, Mill Brook Industries, Inc. reserves the right to sell any chairs for the balance due on your order. Due to limited floor space, your order will be held for 30 days beyond requested ship date without incurring a storage fee. After 30 days we can provide additional storage time. Standard storage rates will apply.
However, if an order has already shipped we will be unable to delay its ship date. (At least (7) days notice is required prior to shipping).
You must have your own volunteers/employees to unload truck. The truck driver will not unload. There is an additional minimum charge of $450.00 if you want the truck driver to unload. This service is considered a Special Service and must be ordered when placing your initial order. This service is also not offered by all carriers.